{"id":30307,"date":"2026-02-23T11:28:06","date_gmt":"2026-02-23T10:28:06","guid":{"rendered":"https:\/\/www.lanalden.com\/?page_id=30307"},"modified":"2026-02-23T11:59:25","modified_gmt":"2026-02-23T10:59:25","slug":"contact-center-investigacion-de-mercados","status":"publish","type":"page","link":"https:\/\/www.lanalden.com\/en\/contact-center-investigacion-de-mercados\/","title":{"rendered":"Investigaci\u00f3n de mercados"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30307\" class=\"elementor elementor-30307\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19839d2 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"19839d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9fa3f9d\" data-id=\"9fa3f9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fcf8b9 elementor-widget elementor-widget-html\" data-id=\"0fcf8b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<body>\n<section class=\"lanalden-hero lanalden-hero--v2\">\n  <div class=\"lanalden-hero__inner\">\n    <div class=\"lanalden-hero__content\">\n      <div class=\"lanalden-hero__badge\" role=\"note\" aria-label=\"Unidad de negocio\">\n        <span class=\"lanalden-hero__badge-dot\"><\/span> Research & Insights\n      <\/div>\n\n      <h1 class=\"lanalden-hero__title\">\n        Investigaci\u00f3n de <span class=\"lanalden-hero__title-accent\">Mercados<\/span>\n      <\/h1>\n\n      <p class=\"lanalden-hero__subtitle\">\n        Convertimos datos en decisiones. Dise\u00f1amos estudios a medida, combinando canales y metodolog\u00edas\n        para obtener conclusiones accionables.\n      <\/p>\n\n      <div class=\"lanalden-hero__chips\" aria-label=\"Metodolog\u00edas\">\n        <div class=\"lanalden-hero__row lanalden-hero__row--top\">\n          <span class=\"lanalden-hero__chip\">An\u00e1lisis de mercado<\/span>\n          <span class=\"lanalden-hero__chip\">CAWI<\/span>\n          <span class=\"lanalden-hero__chip\">Encuestas telef\u00f3nicas<\/span>\n        <\/div>\n        <div class=\"lanalden-hero__row lanalden-hero__row--bottom\">\n          <span class=\"lanalden-hero__chip\">Encuestas personales<\/span>\n          <span class=\"lanalden-hero__chip\">Mystery shopping<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"lanalden-hero__media\" aria-hidden=\"true\">\n      <div class=\"lanalden-hero__glow\"><\/div>\n      <div class=\"lanalden-hero__card\">\n        <div class=\"lanalden-hero__card-top\">\n          <span class=\"lanalden-hero__card-pill\">Insights<\/span>\n          <span class=\"lanalden-hero__card-pill lanalden-hero__card-pill--muted\">Reporte<\/span>\n        <\/div>\n        <div class=\"lanalden-hero__chart\" aria-hidden=\"true\">\n          <span style=\"height:38%\"><\/span><span style=\"height:62%\"><\/span><span style=\"height:46%\"><\/span>\n          <span style=\"height:78%\"><\/span><span style=\"height:54%\"><\/span><span style=\"height:92%\"><\/span>\n        <\/div>\n        <div class=\"lanalden-hero__card-bottom\">\n          <div class=\"lanalden-hero__card-row\"><span class=\"lanalden-hero__dot\"><\/span><span class=\"lanalden-hero__card-text\">Segmentaci\u00f3n y dise\u00f1o metodol\u00f3gico<\/span><\/div>\n          <div class=\"lanalden-hero__card-row\"><span class=\"lanalden-hero__dot\"><\/span><span class=\"lanalden-hero__card-text\">Trabajo de campo y control de calidad<\/span><\/div>\n          <div class=\"lanalden-hero__card-row\"><span class=\"lanalden-hero__dot\"><\/span><span class=\"lanalden-hero__card-text\">An\u00e1lisis e interpretaci\u00f3n accionable<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"lanalden-process lanalden-hero--v2\">\n  <div class=\"lanalden-process__inner\">\n    <h2 class=\"lanalden-process__title\">Proceso Estrat\u00e9gico de Investigaci\u00f3n de Mercados<\/h2>\n\n    <div class=\"lanalden-process__steps\">\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__card\"><h3>Identificaci\u00f3n p\u00fablico objetivo<\/h3><p>Segmentaci\u00f3n de objeto<\/p><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span><div class=\"lanalden-step__spacer\"><\/div>\n      <\/div>\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__spacer\"><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span>\n        <div class=\"lanalden-step__card\"><h3>Definici\u00f3n de objetivos<\/h3><p>Establecer objeto de estudio<\/p><\/div>\n      <\/div>\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__card\"><h3>Recolecci\u00f3n de datos<\/h3><p>Trabajo de campo<\/p><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span><div class=\"lanalden-step__spacer\"><\/div>\n      <\/div>\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__spacer\"><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span>\n        <div class=\"lanalden-step__card\"><h3>Selecci\u00f3n metodolog\u00eda<\/h3><p>Encuestas, entrevistas, informes<\/p><\/div>\n      <\/div>\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__card\"><h3>Presentaci\u00f3n de resultados<\/h3><p>Conclusiones plan de negocio<\/p><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span><div class=\"lanalden-step__spacer\"><\/div>\n      <\/div>\n      <div class=\"lanalden-step\">\n        <div class=\"lanalden-step__spacer\"><\/div>\n        <span class=\"lanalden-step__dot\" aria-hidden=\"true\"><\/span>\n        <div class=\"lanalden-step__card\"><h3>An\u00e1lisis e interpretaci\u00f3n<\/h3><p>Conversi\u00f3n de datos en lectura de actuaci\u00f3n<\/p><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"lanalden-surveys lanalden-hero--v2\">\n  <div class=\"lanalden-surveys__inner\">\n    <div class=\"lanalden-surveys__card\">\n      <div class=\"lanalden-tabs\">\n        <button class=\"lanalden-tab lanalden-tab--active\" data-tab=\"online\">Sondeos online<\/button>\n        <button class=\"lanalden-tab\" data-tab=\"offline\">Sondeos offline<\/button>\n      <\/div>\n\n      <div class=\"lanalden-tabs__panel lanalden-tabs__panel--active\" id=\"tab-online\">\n        <ul>\n          <li>Dise\u00f1o y Programaci\u00f3n de Encuestas Online (CAWI) y Multimedia.<\/li>\n          <li>Gesti\u00f3n de Encuestas WEB: banners en site del cliente.<\/li>\n          <li>Gesti\u00f3n de Encuestas por e\u2011mailing.<\/li>\n          <li>Gesti\u00f3n de Encuestas contra Paneles de Internet.<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"lanalden-tabs__panel\" id=\"tab-offline\">\n        <ul>\n          <li>Encuestaci\u00f3n Telef\u00f3nica (CATI): con Sistemas de Marcaci\u00f3n Autom\u00e1tica, Grabaci\u00f3n de voz, Control Autom\u00e1tico de Cuotas.<\/li>\n          <li>Estudios mediante encuestaci\u00f3n personal (HAPI, PAPI) con medios electr\u00f3nicos PDA's, Tablet PC, Port\u00e1tiles,etc.<\/li>\n          <li>Sondeos Multiplataforma: mix de canales e incluso diferida (de telef\u00f3nico a email y viceversa con fecha y hora convenida).<\/li>\n          <li>Estudios cualitativos, Focus Group.<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <aside class=\"lanalden-surveys__aside\">\n      <h3>Elementos diferenciales<\/h3>\n      <div class=\"lanalden-surveys__chip\"><div><strong>Versatilidad.<\/strong> Encuestaci\u00f3n Telef\u00f3nica CATI, online CAWI, presencial CAPI o Mix de cualquier canal.<\/div><\/div>\n      <div class=\"lanalden-surveys__chip\"><div><strong>Flexibilidad.<\/strong> Convertir, en tiempo real, una entrevista telef\u00f3nica en encuesta por  e-mail y a la inversa.<\/div><\/div>\n      <div class=\"lanalden-surveys__chip\"><div><strong>Compatibilidad.<\/strong> Extracci\u00f3n de ficheros de datos con la periodicidad deseada (ASCII, Excell, SPSS, Barwin\u2026).<\/div><\/div>\n    <\/aside>\n  <\/div>\n<\/section>\n\n<script>\ndocument.querySelectorAll('.lanalden-tab').forEach(btn => {\n  btn.addEventListener('click', () => {\n    document.querySelectorAll('.lanalden-tab').forEach(b => b.classList.remove('lanalden-tab--active'));\n    document.querySelectorAll('.lanalden-tabs__panel').forEach(p => p.classList.remove('lanalden-tabs__panel--active'));\n    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.lanalden-hero__badge{align-self:center;}\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Research &#038; Insights Investigaci\u00f3n de Mercados Convertimos datos en decisiones. Dise\u00f1amos estudios a medida, combinando canales y metodolog\u00edas para obtener conclusiones accionables. An\u00e1lisis de mercado CAWI Encuestas telef\u00f3nicas Encuestas personales Mystery shopping Insights Reporte Segmentaci\u00f3n y dise\u00f1o metodol\u00f3gico Trabajo de campo y control de calidad An\u00e1lisis e interpretaci\u00f3n accionable Proceso Estrat\u00e9gico de Investigaci\u00f3n de Mercados [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30220,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-30307","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Investigaci\u00f3n de mercados - Lanalden<\/title>\n<meta name=\"description\" content=\"Investigaci\u00f3n de mercados de Lanalden: convierte datos en conocimiento estrat\u00e9gico para tomar decisiones competitivas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lanalden.com\/en\/contact-center-investigacion-de-mercados\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Investigaci\u00f3n de mercados - 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