{"id":28617,"date":"2025-06-25T11:53:00","date_gmt":"2025-06-25T09:53:00","guid":{"rendered":"https:\/\/www.lanalden.com\/?p=28617"},"modified":"2026-07-13T14:12:02","modified_gmt":"2026-07-13T13:12:02","slug":"contact-center-madrid-experiencia-cliente","status":"publish","type":"post","link":"https:\/\/www.lanalden.com\/en\/contact-center-madrid-experiencia-cliente\/","title":{"rendered":"Contact Center Madrid con tecnolog\u00eda propia y foco en la experiencia de cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"28617\" class=\"elementor elementor-28617\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb770ce e-flex e-con-boxed e-con e-parent\" data-id=\"bb770ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9482b5c elementor-widget elementor-widget-text-editor\" data-id=\"9482b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"lanalden-contact-center-madrid\">\n\n<style>\n  .lanalden-contact-center-madrid {\n    font-family: Arial, sans-serif;\n    color: #24292f;\n    line-height: 1.65;\n    max-width: 100%;\n    overflow-wrap: break-word;\n    box-sizing: border-box;\n  }\n\n  .lanalden-contact-center-madrid *,\n  .lanalden-contact-center-madrid *::before,\n  .lanalden-contact-center-madrid *::after {\n    box-sizing: border-box;\n  }\n\n  .lanalden-contact-center-madrid h2 {\n    color: #24292f;\n    margin-top: 36px;\n    margin-bottom: 14px;\n    font-size: 1.55em;\n    line-height: 1.3;\n  }\n\n  .lanalden-contact-center-madrid h3 {\n    color: #24292f;\n    margin-top: 26px;\n    margin-bottom: 8px;\n    font-size: 1.14em;\n    line-height: 1.35;\n  }\n\n  .lanalden-contact-center-madrid h4 {\n    color: #24292f;\n    margin-top: 18px;\n    margin-bottom: 10px;\n    font-size: 1.04em;\n    line-height: 1.4;\n  }\n\n  .lanalden-contact-center-madrid p {\n    margin: 0 0 16px;\n  }\n\n  .lanalden-contact-center-madrid a {\n    color: #0072c6;\n    text-decoration: none;\n    font-weight: 600;\n  }\n\n  .lanalden-contact-center-madrid a:hover {\n    text-decoration: underline;\n  }\n\n  .lanalden-contact-center-madrid ul,\n  .lanalden-contact-center-madrid ol {\n    margin-top: 0;\n    margin-bottom: 20px;\n    padding-left: 24px;\n  }\n\n  .lanalden-contact-center-madrid li {\n    margin-bottom: 8px;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box {\n    background-color: #f5f5f5;\n    padding: 15px;\n    border-left: 4px solid #0072c6;\n    font-size: 0.9em;\n    margin: 0 0 25px;\n    border-radius: 8px;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box h2 {\n    color: #0072c6;\n    font-size: 1.1em;\n    margin: 0 0 10px;\n    line-height: 1.3;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box ul {\n    list-style-type: disc;\n    padding-left: 20px;\n    margin: 0;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box li {\n    margin-bottom: 6px;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box a {\n    color: #0072c6;\n    text-decoration: none;\n  }\n\n  .lanalden-contact-center-madrid .contenido-box a:hover {\n    text-decoration: underline;\n  }\n\n  .lanalden-contact-center-madrid .intro-destacada {\n    background: #f3f8fd;\n    border-left: 5px solid #0072c6;\n    padding: 20px;\n    margin: 24px 0 28px;\n    border-radius: 10px;\n  }\n\n  .lanalden-contact-center-madrid .intro-destacada p {\n    margin: 0;\n    font-size: 1.03em;\n  }\n\n  .lanalden-contact-center-madrid .cta-service,\n  .lanalden-contact-center-madrid .cta-contact,\n  .lanalden-contact-center-madrid .cta-tech {\n    margin: 30px 0;\n    border-radius: 18px;\n    padding: 22px;\n    box-sizing: border-box;\n  }\n\n  .lanalden-contact-center-madrid .cta-service {\n    background: #ffffff;\n    border: 1px solid #d8e7f3;\n    box-shadow: 0 10px 24px rgba(0, 58, 115, 0.07);\n  }\n\n  .lanalden-contact-center-madrid .cta-contact {\n    background: linear-gradient(135deg, #f4f9fd 0%, #ffffff 100%);\n    border: 1px solid #d6e9f7;\n    border-left: 5px solid #0072c6;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech {\n    background: #061f3a;\n    color: #ffffff;\n    position: relative;\n    overflow: hidden;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech::before {\n    content: \"\";\n    position: absolute;\n    left: -55px;\n    bottom: -75px;\n    width: 160px;\n    height: 160px;\n    border-radius: 50%;\n    background: rgba(0, 114, 198, 0.34);\n  }\n\n  .lanalden-contact-center-madrid .cta-tech::after {\n    content: \"\";\n    position: absolute;\n    right: -70px;\n    top: -80px;\n    width: 180px;\n    height: 180px;\n    border-radius: 50%;\n    background: rgba(255, 255, 255, 0.08);\n  }\n\n  .lanalden-contact-center-madrid .cta-content {\n    position: relative;\n    z-index: 1;\n  }\n\n  .lanalden-contact-center-madrid .cta-label {\n    margin: 0 0 7px;\n    font-size: 0.76em;\n    letter-spacing: 0.08em;\n    text-transform: uppercase;\n    font-weight: bold;\n  }\n\n  .lanalden-contact-center-madrid .cta-service .cta-label,\n  .lanalden-contact-center-madrid .cta-contact .cta-label {\n    color: #0072c6;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech .cta-label {\n    color: #9fdcff;\n  }\n\n  .lanalden-contact-center-madrid .cta-service h3,\n  .lanalden-contact-center-madrid .cta-contact h3,\n  .lanalden-contact-center-madrid .cta-tech h3 {\n    margin: 0 0 8px;\n    font-size: 1.12em;\n    line-height: 1.32;\n  }\n\n  .lanalden-contact-center-madrid .cta-service h3,\n  .lanalden-contact-center-madrid .cta-contact h3 {\n    color: #061f3a;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech h3 {\n    color: #ffffff;\n  }\n\n  .lanalden-contact-center-madrid .cta-service p,\n  .lanalden-contact-center-madrid .cta-contact p,\n  .lanalden-contact-center-madrid .cta-tech p {\n    margin: 0 0 15px;\n    font-size: 0.95em;\n    line-height: 1.5;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech p {\n    color: #d9f0ff;\n  }\n\n  .lanalden-contact-center-madrid .cta-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    max-width: 100%;\n    padding: 10px 19px;\n    border-radius: 999px;\n    text-decoration: none;\n    font-weight: bold;\n    font-size: 0.92em;\n    text-align: center;\n    line-height: 1.25;\n    white-space: normal;\n  }\n\n  .lanalden-contact-center-madrid .cta-service .cta-button,\n  .lanalden-contact-center-madrid .cta-contact .cta-button {\n    background: #0072c6;\n    color: #ffffff;\n  }\n\n  .lanalden-contact-center-madrid .cta-tech .cta-button {\n    background: #ffffff;\n    color: #003b73;\n  }\n\n  .lanalden-contact-center-madrid .cta-button:hover {\n    text-decoration: none;\n  }\n\n  @media (max-width: 900px) {\n    .lanalden-contact-center-madrid h2 {\n      font-size: 1.35em;\n    }\n  }\n\n  @media (max-width: 640px) {\n    .lanalden-contact-center-madrid .contenido-box,\n    .lanalden-contact-center-madrid .intro-destacada,\n    .lanalden-contact-center-madrid .cta-service,\n    .lanalden-contact-center-madrid .cta-contact,\n    .lanalden-contact-center-madrid .cta-tech {\n      padding: 17px;\n    }\n\n    .lanalden-contact-center-madrid .cta-button {\n      width: 100%;\n    }\n  }\n<\/style>\n\n<nav class=\"contenido-box\">\n<h2>Contenido<\/h2>\n<ul>\n  <li><a href=\"#que-es-contact-center\">\u00bfQu\u00e9 es un contact center?<\/a><\/li>\n  <li><a href=\"#por-que-madrid\">\u00bfPor qu\u00e9 elegir un contact center en Madrid?<\/a><\/li>\n  <li><a href=\"#que-debe-ofrecer\">\u00bfQu\u00e9 debe ofrecer un buen contact center en Madrid?<\/a><\/li>\n  <li><a href=\"#si-no-esta-madrid\">\u00bfY si el contact center no est\u00e1 en Madrid?<\/a><\/li>\n  <li><a href=\"#lanalden\">Nuestra experiencia en Contact Center y atenci\u00f3n al cliente<\/a><\/li>\n<\/ul>\n<\/nav>\n\n<div class=\"intro-destacada\">\n<p>En un mercado cada vez m\u00e1s competitivo, donde la atenci\u00f3n al cliente tiene un peso directo en la relaci\u00f3n con los clientes, contar con un <strong>Contact Center con presencia en Madrid<\/strong> puede ser una ventaja para muchas empresas. La cercan\u00eda, la capacidad de coordinaci\u00f3n y el conocimiento del entorno empresarial son aspectos que ayudan a organizar mejor los servicios de atenci\u00f3n.<\/p>\n<\/div>\n\n<h2 id=\"que-es-contact-center\">\u00bfQu\u00e9 es un contact center?<\/h2>\n\n<p>Un <strong>contact center moderno<\/strong> integra distintos canales de comunicaci\u00f3n ,tel\u00e9fono, email, chat, WhatsApp o redes sociales, para gestionar las interacciones con clientes de forma organizada y coherente.<\/p>\n\n<p>Adem\u00e1s, puede apoyarse en tecnolog\u00edas como la inteligencia artificial, la automatizaci\u00f3n o la anal\u00edtica de voz para mejorar la gesti\u00f3n de las consultas, revisar indicadores y mantener un mayor control sobre la calidad del servicio.<\/p>\n\n\n\n<h2 id=\"por-que-madrid\">\u00bfPor qu\u00e9 elegir un contact center en Madrid?<\/h2>\n\n<p>Madrid es uno de los principales centros empresariales de Espa\u00f1a. Para muchas compa\u00f1\u00edas, contar con un proveedor con presencia en la zona facilita la coordinaci\u00f3n, el seguimiento del servicio y la adaptaci\u00f3n a las necesidades de cada proyecto.<\/p>\n\n<p>La ubicaci\u00f3n no lo es todo, pero puede aportar cercan\u00eda en determinados contextos. Lo importante es que el servicio est\u00e9 bien estructurado, que los equipos cuenten con soporte adecuado y que la tecnolog\u00eda est\u00e9 al servicio de una atenci\u00f3n clara, eficiente y alineada con cada marca.<\/p>\n\n<h2 id=\"que-debe-ofrecer\">\u00bfQu\u00e9 debe ofrecer un buen contact center en Madrid?<\/h2>\n\n<p>A la hora de elegir un contact center, conviene valorar varios aspectos:<\/p>\n\n<ul>\n  <li><strong>Gesti\u00f3n multicanal:<\/strong> capacidad para atender al cliente en distintos canales de forma ordenada.<\/li>\n  <li><strong>Adaptaci\u00f3n al servicio:<\/strong> organizaci\u00f3n de equipos, flujos y procedimientos seg\u00fan las necesidades de cada empresa.<\/li>\n  <li><strong>Tecnolog\u00eda aplicada:<\/strong> herramientas de automatizaci\u00f3n, IA conversacional, an\u00e1lisis de calidad o reporting operativo.<\/li>\n  <li><strong>Seguridad y cumplimiento:<\/strong> tratamiento de la informaci\u00f3n conforme a los requisitos legales y de protecci\u00f3n de datos.<\/li>\n  <li><strong>Cultura de atenci\u00f3n:<\/strong> equipos preparados para gestionar cada interacci\u00f3n con profesionalidad, empat\u00eda y criterio.<\/li>\n<\/ul>\n\n<!-- CTA 2 -->\n\n<div class=\"cta-contact\">\n  <p class=\"cta-label\">Servicios de atenci\u00f3n<\/p>\n  <h3>\u00bfQuieres trasladarnos una consulta?<\/h3>\n  <p>Podemos orientarte sobre nuestros servicios de Contact Center, atenci\u00f3n al cliente y experiencia de cliente.<\/p>\n  <a class=\"cta-button\" href=\"https:\/\/www.lanalden.com\/en\/contacto-lanalden-direcciones-telefono-email\/\" target=\"_blank\" rel=\"noopener\">Contactar con nuestro equipo<\/a>\n<\/div>\n\n<h2 id=\"si-no-esta-madrid\">\u00bfY si el contact center no est\u00e1 en Madrid?<\/h2>\n\n<p>La ubicaci\u00f3n f\u00edsica ya no es un l\u00edmite absoluto. Gracias a la tecnolog\u00eda cloud, a los sistemas de gesti\u00f3n y a las soluciones de comunicaci\u00f3n actuales, un contact center puede prestar servicio desde distintas ubicaciones manteniendo una operativa coordinada.<\/p>\n\n<p>En muchos casos, lo m\u00e1s importante no es solo d\u00f3nde se encuentra el equipo, sino c\u00f3mo se organiza la atenci\u00f3n: qu\u00e9 canales se gestionan, qu\u00e9 indicadores se miden, c\u00f3mo se forma a los agentes y qu\u00e9 herramientas se utilizan para acompa\u00f1ar el servicio.<\/p>\n\n<h2 id=\"lanalden\">Nuestra experiencia en Contact Center y atenci\u00f3n al cliente<\/h2>\n\n<p>En Lanalden combinamos experiencia en servicios de atenci\u00f3n al cliente con tecnolog\u00eda propia orientada a entornos de Contact Center. Trabajamos con equipos humanos, procesos definidos y soluciones tecnol\u00f3gicas que pueden apoyar la gesti\u00f3n de determinados servicios.<\/p>\n\n<p>Dentro de este enfoque se encuentra <strong><a href=\"https:\/\/www.lanalden.com\/en\/ahora-puedes-hablar-con-lucia-voice-agent-llamando-al-946-89-96-00\/\">LucIA Voice Agent<\/a><\/strong>, nuestra soluci\u00f3n de IA conversacional aplicada a voz, pensada para integrarse en procesos concretos de atenci\u00f3n al cliente.<\/p>\n\n<!-- CTA 3 -->\n\n<div class=\"cta-tech\">\n  <div class=\"cta-content\">\n    <p class=\"cta-label\">Tecnolog\u00eda propia<\/p>\n    <h3>Soluciones de IA para entornos de atenci\u00f3n al cliente<\/h3>\n    <p>Con inAgentik desarrollamos soluciones para voz, chat, calidad y apoyo al agente, pensadas para su aplicaci\u00f3n en servicios de Customer Experience.<\/p>\n    <a class=\"cta-button\" href=\"https:\/\/www.inagentik.com\/\" target=\"_blank\" rel=\"noopener\">Conocer inAgentik<\/a>\n  <\/div>\n<\/div>\n\n<\/article>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e823d elementor-widget elementor-widget-image\" data-id=\"b6e823d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"256\" src=\"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid-1024x256.jpeg\" class=\"attachment-large size-large wp-image-28623\" alt=\"Trabajadores del contact center de Madrid de Lanalden celebrando los hitos profesionales bajo en cielo de Madrid.\" srcset=\"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid-1024x256.jpeg 1024w, https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid-300x75.jpeg 300w, https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid-768x192.jpeg 768w, https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid-18x5.jpeg 18w, https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/07\/lanalden-contact-center-madrid.jpeg 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contenido \u00bfQu\u00e9 es un contact center? \u00bfPor qu\u00e9 elegir un contact center en Madrid? \u00bfQu\u00e9 debe ofrecer un buen contact center en Madrid? \u00bfY si el contact center no est\u00e1 en Madrid? Nuestra experiencia en Contact Center y atenci\u00f3n al cliente En un mercado cada vez m\u00e1s competitivo, donde la atenci\u00f3n al cliente tiene un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29924,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[88],"tags":[],"class_list":["post-28617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center Madrid con tecnolog\u00eda propia - Lanalden<\/title>\n<meta name=\"description\" content=\"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lanalden.com\/en\/contact-center-madrid-experiencia-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Madrid con tecnolog\u00eda propia - Lanalden\" \/>\n<meta property=\"og:description\" content=\"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lanalden.com\/en\/contact-center-madrid-experiencia-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Lanalden\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/lanalden\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-25T09:53:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T13:12:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1930\" \/>\n\t<meta property=\"og:image:height\" content=\"832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@lanalden\" \/>\n<meta name=\"twitter:site\" content=\"@lanalden\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/person\\\/8c1ebe95130b9a172ac2f41e7dcfa7d8\"},\"headline\":\"Contact Center Madrid con tecnolog\u00eda propia y foco en la experiencia de cliente\",\"datePublished\":\"2025-06-25T09:53:00+00:00\",\"dateModified\":\"2026-07-13T13:12:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/\"},\"wordCount\":649,\"publisher\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/contact-center-madrid.jpg\",\"articleSection\":[\"Contact Center\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/\",\"name\":\"Contact Center Madrid con tecnolog\u00eda propia - Lanalden\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/contact-center-madrid.jpg\",\"datePublished\":\"2025-06-25T09:53:00+00:00\",\"dateModified\":\"2026-07-13T13:12:02+00:00\",\"description\":\"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/contact-center-madrid.jpg\",\"contentUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/contact-center-madrid.jpg\",\"width\":1930,\"height\":832,\"caption\":\"Oficinas modernas de Lanalden, contact center en Madrid con espacios luminosos y atenci\u00f3n profesional.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/contact-center-madrid-experiencia-cliente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.lanalden.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center Madrid con tecnolog\u00eda propia y foco en la experiencia de cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#website\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"name\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.lanalden.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#organization\",\"name\":\"Lanalden\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-logo-lanalden-removebg-preview.png\",\"contentUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-logo-lanalden-removebg-preview.png\",\"width\":150,\"height\":150,\"caption\":\"Lanalden\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/lanalden\",\"https:\\\/\\\/x.com\\\/lanalden\",\"https:\\\/\\\/es.linkedin.com\\\/company\\\/lanalden\",\"https:\\\/\\\/www.instagram.com\\\/lanaldendb\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/person\\\/8c1ebe95130b9a172ac2f41e7dcfa7d8\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/www.lanalden.com\"],\"url\":\"https:\\\/\\\/www.lanalden.com\\\/en\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact Center Madrid con tecnolog\u00eda propia - Lanalden","description":"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lanalden.com\/en\/contact-center-madrid-experiencia-cliente\/","og_locale":"en_GB","og_type":"article","og_title":"Contact Center Madrid con tecnolog\u00eda propia - Lanalden","og_description":"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.","og_url":"https:\/\/www.lanalden.com\/en\/contact-center-madrid-experiencia-cliente\/","og_site_name":"Lanalden","article_publisher":"https:\/\/www.facebook.com\/lanalden","article_published_time":"2025-06-25T09:53:00+00:00","article_modified_time":"2026-07-13T13:12:02+00:00","og_image":[{"width":1930,"height":832,"url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_creator":"@lanalden","twitter_site":"@lanalden","twitter_misc":{"Written by":"admin","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#article","isPartOf":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/"},"author":{"name":"admin","@id":"https:\/\/www.lanalden.com\/#\/schema\/person\/8c1ebe95130b9a172ac2f41e7dcfa7d8"},"headline":"Contact Center Madrid con tecnolog\u00eda propia y foco en la experiencia de cliente","datePublished":"2025-06-25T09:53:00+00:00","dateModified":"2026-07-13T13:12:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/"},"wordCount":649,"publisher":{"@id":"https:\/\/www.lanalden.com\/#organization"},"image":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg","articleSection":["Contact Center"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/","url":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/","name":"Contact Center Madrid con tecnolog\u00eda propia - Lanalden","isPartOf":{"@id":"https:\/\/www.lanalden.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#primaryimage"},"image":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg","datePublished":"2025-06-25T09:53:00+00:00","dateModified":"2026-07-13T13:12:02+00:00","description":"\u00bfBuscas un contact center en Madrid? Descubre c\u00f3mo Lanalden combina presencia local, tecnolog\u00eda propia e IA conversacional.","breadcrumb":{"@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#primaryimage","url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg","contentUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/06\/contact-center-madrid.jpg","width":1930,"height":832,"caption":"Oficinas modernas de Lanalden, contact center en Madrid con espacios luminosos y atenci\u00f3n profesional."},{"@type":"BreadcrumbList","@id":"https:\/\/www.lanalden.com\/contact-center-madrid-experiencia-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lanalden.com\/"},{"@type":"ListItem","position":2,"name":"Contact Center Madrid con tecnolog\u00eda propia y foco en la experiencia de cliente"}]},{"@type":"WebSite","@id":"https:\/\/www.lanalden.com\/#website","url":"https:\/\/www.lanalden.com\/","name":"https:\/\/www.lanalden.com\/","description":"","publisher":{"@id":"https:\/\/www.lanalden.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lanalden.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.lanalden.com\/#organization","name":"Lanalden","url":"https:\/\/www.lanalden.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.lanalden.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/03\/cropped-logo-lanalden-removebg-preview.png","contentUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/03\/cropped-logo-lanalden-removebg-preview.png","width":150,"height":150,"caption":"Lanalden"},"image":{"@id":"https:\/\/www.lanalden.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/lanalden","https:\/\/x.com\/lanalden","https:\/\/es.linkedin.com\/company\/lanalden","https:\/\/www.instagram.com\/lanaldendb\/"]},{"@type":"Person","@id":"https:\/\/www.lanalden.com\/#\/schema\/person\/8c1ebe95130b9a172ac2f41e7dcfa7d8","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/16994d6d34199b798a1b17ab501b92eb9252953e5bf869aa84906c5999cf21e1?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/www.lanalden.com"],"url":"https:\/\/www.lanalden.com\/en\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/posts\/28617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/comments?post=28617"}],"version-history":[{"count":25,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/posts\/28617\/revisions"}],"predecessor-version":[{"id":31321,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/posts\/28617\/revisions\/31321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/media\/29924"}],"wp:attachment":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/media?parent=28617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/categories?post=28617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/tags?post=28617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}