{"id":30007,"date":"2020-07-07T13:16:00","date_gmt":"2020-07-07T11:16:00","guid":{"rendered":"https:\/\/www.lanalden.com\/?post_type=sala-de-prensa&#038;p=30007"},"modified":"2026-01-12T14:00:03","modified_gmt":"2026-01-12T12:00:03","slug":"lanalden-mejor-contact-center-2020","status":"publish","type":"sala-de-prensa","link":"https:\/\/www.lanalden.com\/en\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/","title":{"rendered":"Lanalden, mejor Contact Center por segundo a\u00f1o consecutivo"},"content":{"rendered":"<p>Por segundo a\u00f1o consecutivo, <strong><a href=\"https:\/\/www.lanalden.com\/en\/\">Lanalden<\/a><\/strong> ha sido reconocida como el <strong><a href=\"https:\/\/archivo.intereconomia.com\/noticia\/lanalden-premiada-con-dos-galardones-en-los-platinum-cc-awards-2020-es-de-nuevo-el-mejor-contact-center-20200717-1230\/\">Mejor Contact Center 2020<\/a><\/strong> por la plataforma especializada <strong><a href=\"https:\/\/contactcenterhub.es\/platinumawards20-mejor-contact-center-2020-lanalden-2020-07-27945\/\">Contact Center Hub<\/a><\/strong>, recibiendo el <strong>Premio Platinum<\/strong> en reconocimiento a su profesionalizaci\u00f3n, eficiencia y capacidad competitiva en el sector. Adem\u00e1s, la compa\u00f1\u00eda ha recibido un segundo galard\u00f3n, el <strong>Premio al Mejor Proyecto de Innovaci\u00f3n Tecnol\u00f3gica en Customer Engagement<\/strong>, junto a su cliente <strong>Bainet<\/strong>, por el portal de recetas de cocina <strong>Cocinatis.com<\/strong>, consolidando as\u00ed su liderazgo en innovaci\u00f3n digital y experiencia de cliente.<\/p>\n\n\n\n<p>Estos reconocimientos llegan en un a\u00f1o marcado por los desaf\u00edos de la pandemia, que obligaron a las empresas de <a href=\"https:\/\/www.lanalden.com\/en\/contact-center-call-center-bilbao-madrid\/\">Contact Center<\/a> a adaptarse r\u00e1pidamente a nuevas exigencias: implementar medidas de prevenci\u00f3n anti-Covid en sus instalaciones, garantizar la continuidad de servicios cr\u00edticos y reforzar la ciberseguridad vinculada al teletrabajo. <strong>Lanalden<\/strong> respondi\u00f3 con planes de contingencia que han supuesto importantes cambios en procesos y estructura, permitiendo mantener la seguridad y la excelencia en la atenci\u00f3n al cliente.<\/p>\n\n\n\n<p>El segundo galard\u00f3n refuerza el papel estrat\u00e9gico del \u00e1rea de <strong>Digital Business<\/strong> de Lanalden, pionera en innovaci\u00f3n y desarrollo de soluciones digitales para mejorar la experiencia de cliente (CX). El proyecto conjunto con Bainet, <strong>Cocinatis.com<\/strong>, destaca por su capacidad de engagement y personalizaci\u00f3n, demostrando c\u00f3mo la transformaci\u00f3n digital puede generar resultados tangibles para los clientes.<\/p>\n\n\n\n<p>Debido a la situaci\u00f3n sanitaria, la gala de los Platinum Contact Center Awards 2020 se celebr\u00f3 \u00edntegramente <strong>de manera online<\/strong>. Mercedes Chalbaud, Directora de Desarrollo de Negocio y Marketing de Lanalden, destac\u00f3: \u00abEs el reconocimiento al gran trabajo que venimos haciendo desde hace ya muchos a\u00f1os y este a\u00f1o tiene una connotaci\u00f3n especial por lo complicado que ha sido y representa una inyecci\u00f3n de energ\u00eda y motivaci\u00f3n para el equipo tremendo. Gracias, por supuesto, a todos los empleados de Lanalden, porque este premio es suyo\u00bb.<\/p>\n\n\n\n<p>Lanalden contin\u00faa su crecimiento, sumando un <strong>40% m\u00e1s de clientes<\/strong> a su portfolio y consolidando un equipo de m\u00e1s de <strong>900 profesionales multidisciplinares<\/strong> distribuidos en seis plataformas propias en <strong>Madrid, Derio, Bilbao, Vitoria y C\u00f3rdoba<\/strong>, adem\u00e1s de equipos integrados en las sedes de sus clientes.<\/p>\n\n\n\n<p>Estos galardones no solo reconocen la excelencia de Lanalden en la atenci\u00f3n al cliente, sino tambi\u00e9n su capacidad de adaptarse, innovar y liderar en un sector en constante transformaci\u00f3n.<\/p>","protected":false},"featured_media":30010,"template":"","class_list":["post-30007","sala-de-prensa","type-sala-de-prensa","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lanalden, mejor contact center 2020 - Lanalden<\/title>\n<meta name=\"description\" content=\"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lanalden.com\/en\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lanalden, mejor contact center 2020 - Lanalden\" \/>\n<meta property=\"og:description\" content=\"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lanalden.com\/en\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"Lanalden\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/lanalden\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-12T12:00:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lanalden.com\/wp-content\/uploads\/2026\/01\/lanalden-mejor-contact-center-2020.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1930\" \/>\n\t<meta property=\"og:image:height\" content=\"832\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@lanalden\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/\",\"name\":\"Lanalden, mejor contact center 2020 - Lanalden\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/lanalden-mejor-contact-center-2020.jpg\",\"datePublished\":\"2020-07-07T11:16:00+00:00\",\"dateModified\":\"2026-01-12T12:00:03+00:00\",\"description\":\"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/lanalden-mejor-contact-center-2020.jpg\",\"contentUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/lanalden-mejor-contact-center-2020.jpg\",\"width\":1930,\"height\":832,\"caption\":\"Premio Platinum Contact Center Award 2020 recibido por Lanalden, como mejor contact center del curso\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/lanalden-mejor-contact-center-2020\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.lanalden.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sala de Prensa\",\"item\":\"https:\\\/\\\/www.lanalden.com\\\/sala-de-prensa\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Lanalden, mejor Contact Center por segundo a\u00f1o consecutivo\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#website\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"name\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.lanalden.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#organization\",\"name\":\"Lanalden\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-logo-lanalden-removebg-preview.png\",\"contentUrl\":\"https:\\\/\\\/www.lanalden.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-logo-lanalden-removebg-preview.png\",\"width\":150,\"height\":150,\"caption\":\"Lanalden\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lanalden.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/lanalden\",\"https:\\\/\\\/x.com\\\/lanalden\",\"https:\\\/\\\/es.linkedin.com\\\/company\\\/lanalden\",\"https:\\\/\\\/www.instagram.com\\\/lanaldendb\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Lanalden, mejor contact center 2020 - Lanalden","description":"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lanalden.com\/en\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/","og_locale":"en_GB","og_type":"article","og_title":"Lanalden, mejor contact center 2020 - Lanalden","og_description":"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.","og_url":"https:\/\/www.lanalden.com\/en\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/","og_site_name":"Lanalden","article_publisher":"https:\/\/www.facebook.com\/lanalden","article_modified_time":"2026-01-12T12:00:03+00:00","og_image":[{"width":1930,"height":832,"url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2026\/01\/lanalden-mejor-contact-center-2020.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@lanalden","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/","url":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/","name":"Lanalden, mejor contact center 2020 - Lanalden","isPartOf":{"@id":"https:\/\/www.lanalden.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/#primaryimage"},"image":{"@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2026\/01\/lanalden-mejor-contact-center-2020.jpg","datePublished":"2020-07-07T11:16:00+00:00","dateModified":"2026-01-12T12:00:03+00:00","description":"Lanalden, reconocida como mejor contact center 2020, refuerza su liderazgo en atenci\u00f3n al cliente y en innovaci\u00f3n digital.","breadcrumb":{"@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/#primaryimage","url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2026\/01\/lanalden-mejor-contact-center-2020.jpg","contentUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2026\/01\/lanalden-mejor-contact-center-2020.jpg","width":1930,"height":832,"caption":"Premio Platinum Contact Center Award 2020 recibido por Lanalden, como mejor contact center del curso"},{"@type":"BreadcrumbList","@id":"https:\/\/www.lanalden.com\/sala-de-prensa\/lanalden-mejor-contact-center-2020\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lanalden.com\/"},{"@type":"ListItem","position":2,"name":"Sala de Prensa","item":"https:\/\/www.lanalden.com\/sala-de-prensa\/"},{"@type":"ListItem","position":3,"name":"Lanalden, mejor Contact Center por segundo a\u00f1o consecutivo"}]},{"@type":"WebSite","@id":"https:\/\/www.lanalden.com\/#website","url":"https:\/\/www.lanalden.com\/","name":"https:\/\/www.lanalden.com\/","description":"","publisher":{"@id":"https:\/\/www.lanalden.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lanalden.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.lanalden.com\/#organization","name":"Lanalden","url":"https:\/\/www.lanalden.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.lanalden.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/03\/cropped-logo-lanalden-removebg-preview.png","contentUrl":"https:\/\/www.lanalden.com\/wp-content\/uploads\/2025\/03\/cropped-logo-lanalden-removebg-preview.png","width":150,"height":150,"caption":"Lanalden"},"image":{"@id":"https:\/\/www.lanalden.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/lanalden","https:\/\/x.com\/lanalden","https:\/\/es.linkedin.com\/company\/lanalden","https:\/\/www.instagram.com\/lanaldendb\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/sala-de-prensa\/30007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/sala-de-prensa"}],"about":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/types\/sala-de-prensa"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/media\/30010"}],"wp:attachment":[{"href":"https:\/\/www.lanalden.com\/en\/wp-json\/wp\/v2\/media?parent=30007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}